Website privacy statement

Clearwater forms part of Melbourne Water Corporation ABN 81 945 386 953.
We respect the privacy of your personal information and are committed to collecting and handling it responsibly and in accordance with Victoria's Privacy and Data Protection Act 2014.

The following privacy statement applies to the entire Clearwater website, what personal information is collected and how it is handled. The statement does not extend beyond this website. If you visit other sites from this website you should familiarise yourself with their privacy statements.

We only collect personal information online when you choose to provide it, for example if you are registering for an event.

You can visit our website anonymously. Statistical information is collected each time you visit the website so we can calculate such things as:

• the number of site visitors
• the time and duration of site visits
• page impressions
• site traffic

We collect this information to evaluate the performance of our online services and product offerings – no individual website user is identified.

Cookies are used throughout Melbourne Water's website. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes.

We use cookies:

• to determine if you have previously visited our site
• to identify the pages and third party websites you have accessed

If you do not wish to accept cookies you can set your browser to refuse them. However, cookies allow you to fully utilise all our website services and we encourage you to accept them.

Clearwater may use a Google-provided tool called "reCAPTCHA" which, on some form submissions, is intended to tell humans from robots to prevent abuse of those forms by spam bots. The reCAPTCHA tool may, in its algorithm, make use of cookies as well as other information like IP address, date, time, language, screen size and resolution, and mouse movements while on the page. The reCAPTCHA tool is subject to Google’s terms of use and privacy policy.

We will only use or disclose information about you for the purpose for which you provided it – for example, to respond to a request for information. We will only use or disclose your personal information for a secondary purpose with your consent, or where the Privacy and Data Protection Act 2014 otherwise authorises the use or disclosure.